We like to keep things simple and our customers happy.
We ship via Canada Post (ground service). Shipping rates are calculated per order and by Province. UPS, FedEx, or DHL courier service can be arranged for rush shipments at an added cost that will be incurred by the customer.
Returns and Exchanges are easy. We understand that not every product will fit perfectly and you may need to return or exchange your purchase. If you are not 100% satisfied, you can return your item(s) for a full refund within 7 days of purchase, less shipping costs. Returns must be unworn, in original condition and in the original packaging. Beyond the initial 7 days, we can only offer a free exchange of an equal or comparable item.
Once your return is received and inspected (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-5 business days after your credit is applied for it to post to your account.
To ensure full credit for your product return, please adhere to the following requests:
When trying on a Curalux product...
• Wear full undergarments, such as full-bottomed underwear
• Avoid using lotions, perfumes, oils, or deodorants that may stain or scent the product
• Be sure to completely cover incision sites to avoid blood or body fluid from staining the product
• Avoid storing the product in areas that are subject to strong odors, such as cigarette smoke, allergens, or pets.
Altered, damaged, or stained products will not be accepted.
Custom or special order products cannot be returned.
Curalux Enterprises Inc. and partnered manufacturers guarantee all products are free of defects caused by materials or workmanship.